FAQ

1. On the Shopa Homepage, click Register (top right)
2. Or click Register
3. It’s so quick, all we need is an email address (and a few minor details), promise
4. Simply click ‘create my account’ and you’ll be sorted

It’s tricky trying to remember your millions of passwords isn’t it? Don’t rack your brain, simply click ‘Forgot your Password‘ to Reset!

Simply enter your registered email address and Submit. Look out for the OTP we’ve sent to that email address and set up your new password.

Pssst… if you don’t get an email from us immediately, check your spam folder/Junk Folder too (just in case)

1. Click Sign In
2. If you’re a First-Time Buyer, Register is what you looking for
3. If you’ve already registered, simply sign in and Start Browsing
4. Browse through the website and select the offer you wish to purchase and click ‘Add to Cart’. You’ve now added the offer to your cart (top right)
5. Continue this process for multiple purchases
6. Click View Cart once you’re ready to complete your purchase
7. In the ‘My Cart’ section, you will be given a summary of your order. You will be able to review, remove and change the number of items bought
8. If you’re happy with your order, click ‘Checkout Now’ to proceed to the payment section
9. Select your preferred method of payment (Credit Card, Snapscan, Instant EFT or Payflex)
10. Have a promo code or Gift voucher? Insert your code in the field provided and click ‘Apply’
11. Click ‘Continue’ to complete the purchase
12. Once payment is received, you’ll receive your Shopa voucher

Request a refund has never been this easy, all you need to do is:

1. Sign-in, click on ‘My Account’
2. Go to the ‘Order History’ tab

Here you will find all your order details and a ‘Request a Refund’ option just below the order details.

With a click, a refund request form will appear.

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